The short version
30 days, no questions asked. If DataPaw isn't right for you, email support@xenshift.com within 30 days of purchase and we'll refund you in full.
Why we can afford to say that
DataPaw has a 30-day free trial with full functionality and no card required. You can evaluate it completely before paying, so a refund request usually means something went wrong that we'd want to hear about anyway.
How to request one
Email support@xenshift.com from the address used for the purchase, within 30 days. You don't need to give a reason, though we'd genuinely appreciate one, since it's the most useful feedback we get.
Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.
After a refund
Your licence key is revoked. The application returns to its unlicensed state at its next licence check, which happens within 7 days. Locally saved query scripts remain accessible to you.
Subscription renewals
Annual subscriptions renew automatically. You can cancel at any time from your account page. The link is in your purchase confirmation email, in the footer of this site, and behind Manage subscription inside DataPaw itself. Sign in with the email you bought with.
Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.
If a renewal charges you unexpectedly, contact us within 30 days of the renewal and we'll refund it.
Statutory rights
Purchases are processed by Polar as merchant of record. Nothing here limits any statutory right of withdrawal or cancellation you have under consumer law, including the EU/UK right to cancel a distance purchase within 14 days. Where your statutory rights are broader than this policy, your statutory rights apply.
Contact
support@xenshift.com