The short version
30 days, no questions asked. If DataPaw isn't right for you, email
support@xenshift.com within 30 days of purchase and we'll refund you in full.
Why we can afford to say that
DataPaw has a **30-day free trial with full functionality and no card
required**. You can evaluate it completely before paying, so a refund request
usually means something went wrong that we'd want to hear about anyway.
How to request one
Email support@xenshift.com from the address used for the purchase, within 30
days. You don't need to give a reason, though we'd genuinely appreciate one —
it's the most useful feedback we get.
Refunds are issued to the original payment method and typically appear within
5–10 business days depending on your bank.
After a refund
Your licence key is revoked. The application returns to its unlicensed state
at its next licence check, which happens within 7 days. Locally saved query
scripts remain accessible to you.
Subscription renewals
Annual subscriptions renew automatically. You can cancel at any time from the
customer portal link in your purchase confirmation email; cancelling stops
the next renewal and you keep access until the end of the paid period.
If a renewal charges you unexpectedly, contact us within 30 days of the
renewal and we'll refund it.
Statutory rights
Purchases are processed by Polar as merchant of record. Nothing here limits
any statutory right of withdrawal or cancellation you have under consumer
law, including the EU/UK right to cancel a distance purchase within 14 days.
Where your statutory rights are broader than this policy, your statutory
rights apply.
Contact
support@xenshift.com